Outage in Restaurant365
504 Gateway Time-out Error
Resolved MinorIncident Report
We have identified the issue that is causing the 504 Gateway Time Out Error and are currently implementing a fix.
Components affected
Restaurant365 Ad Hoc Restaurant365 Customer Databases Restaurant365 My Reports Restaurant365 Automated Report Distribution Restaurant365 Custom Financials Reporter Restaurant365 FYIsoft Restaurant365 Check & Invoice Printing
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 09/27/2024 11:15PM
Full recovery across all instances. Issue resolved.
Postmortem Summary:
2:13 pm PST - Issue reported - 504 Gateway Time-Out Error
2:25 pm PST - Fix implemented
2:33 pm PST - Full recovery across all instances
MONITORING
about 1 year ago - at 09/27/2024 09:40PM
A fix has been implemented and we are now seeing recoveries across all customer instances.
IDENTIFIED
about 1 year ago - at 09/27/2024 09:33PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 year ago - at 09/27/2024 09:33PM
We have identified the issue that is causing the 504 Gateway Time Out Error and are currently implementing a fix.
Latest Restaurant365 outages
R365 Instances down (500 errors being reported) - 2 days ago
Reports of Slowness - about 1 month ago
We are investigating reports of Invoices and invoice images not importing via Docs To Process email - about 1 month ago
Issue with Reports - about 2 months ago
Missing Third Party Labor - about 2 months ago
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