Outage in Retell AI
Websocket connection error and high latency
Resolved MajorIncident Report
Many calls are experiencing high latency, no pickup, or being dropped due to web socket connection issues. We are investigating now.
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 05/28/2026 05:52PM
This incident has been resolved. It was due to a connection issue in one of the data centers for the telephony provider. We are adding more fallback routes there.
INVESTIGATING
about 23 hours ago - at 05/28/2026 04:37PM
Many calls are experiencing high latency, no pickup, or being dropped due to web socket connection issues. We are investigating now.
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