Outage in Rethink BH

Rethink Web App not loading or loading slowly

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted about 20 hours
Official incident page

Incident Report

We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 12:50PM

This incident has been resolved.

MONITORING about 1 month ago - at 09/10/2025 09:47PM

The server side issues have been resolved. We are continuing to monitor our site performance. If you are still experiencing issues with slow loading on the Rethink Behavioral Health Platform please ensure that you utilize an incognito browsing window or clear your cache and cookies for all time.

IDENTIFIED about 1 month ago - at 09/10/2025 06:32PM

This issue is the result of an ongoing issue with our server provider. We have added additional servers to help address the slowness and are continuing to monitor developments on the server providers side. We will continue to post updates here.

INVESTIGATING about 1 month ago - at 09/10/2025 05:17PM

We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.

Latest Rethink BH outages

VB-MAPP Issues - about 14 hours ago
Users unable to access VB-MAPP Assessments - 1 day ago
Site Slowness - about 1 month ago
Users unable to submit session notes via the website - about 2 months ago
Incorrect "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message - 3 months ago

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