Outage in Rethink BH

Rethink Web App not loading or loading slowly

Resolved Minor
September 10, 2025 - Started 10 days ago - Lasted about 20 hours
Official incident page

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Outage Details

We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 09/11/2025 12:50PM

This incident has been resolved.

MONITORING 10 days ago - at 09/10/2025 09:47PM

The server side issues have been resolved. We are continuing to monitor our site performance. If you are still experiencing issues with slow loading on the Rethink Behavioral Health Platform please ensure that you utilize an incognito browsing window or clear your cache and cookies for all time.

IDENTIFIED 10 days ago - at 09/10/2025 06:32PM

This issue is the result of an ongoing issue with our server provider. We have added additional servers to help address the slowness and are continuing to monitor developments on the server providers side. We will continue to post updates here.

INVESTIGATING 10 days ago - at 09/10/2025 05:17PM

We have received reports of the site loading slowly or not loading at all (500 Error Page) for some users. Our Development Team has been alerted to this issue and is investigating. We will continue to post updates on this page.

Latest Rethink BH outages

Users unable to submit session notes via the website - 24 days ago
Incorrect "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message - about 2 months ago
Site Slowness - 3 months ago
Site Slowness - 4 months ago
Users unable to navigate between tabs under Client Program - 5 months ago

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