Outage in Retool

Snowflake Rejecting OAuth Requests With prompt Parameter

Resolved Minor
December 18, 2025 - Started 6 days ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue where OAuth requests to Snowflake with any value being passed via the prompt parameter are being rejected. We are actively working on implementing a fix. In the meantime, the current workaround is to remove the prompt parameter entirely from your OAuth requests to Snowflake.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/18/2025 11:46PM

The issue has been fixed on Retool Cloud and all systems are operating normally. Self-hosted customers can remove the `prompt` parameter as a workaround until the patch is available.

IDENTIFIED 6 days ago - at 12/18/2025 07:53PM

We have identified an issue where OAuth requests to Snowflake with any value being passed via the prompt parameter are being rejected. We are actively working on implementing a fix.

In the meantime, the current workaround is to remove the prompt parameter entirely from your OAuth requests to Snowflake.

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