Outage in Retool
[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors
Resolved MajorIncident Report
Summary AI Generated
Retool Cloud experienced intermittent failures with Google Sheets integrations, causing "premature close" errors that affected a subset of users for 2.1 hours. The issue was identified as part of a larger system problem affecting PostgreSQL and REST API resource queries. The incident was resolved by addressing the underlying broader infrastructure issue.
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
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RESOLVED
6 days ago - at 04/16/2026 05:33PM
We are closing this incident as it has been identified as part of a larger issue. Please follow: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing, for the latest updates and resolution progress.
INVESTIGATING
6 days ago - at 04/16/2026 03:31PM
We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.
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