Outage in Revel

Disrupted backend services

Resolved Major
December 06, 2024 - Started 15 days ago - Lasted about 15 hours
Official incident page

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Outage Details

You may experience these issues: - Access the Management Console - Perform a Refresh on the POS stations - Use Revel rewards/gift cards - Change product details in product setup - Perform EOD - Use House Accounts - Take manual credit card payments - View customers past orders - Utilize inventory management on the frontend
Components affected
Revel Core Services
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 12/07/2024 03:10PM

This incident has been resolved.

IDENTIFIED 15 days ago - at 12/07/2024 04:10AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 15 days ago - at 12/07/2024 01:46AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 12/07/2024 12:44AM

We are continuing to investigate this issue.

INVESTIGATING 15 days ago - at 12/06/2024 11:58PM

You may experience these issues:
- Access the Management Console
- Perform a Refresh on the POS stations
- Use Revel rewards/gift cards
- Change product details in product setup
- Perform EOD
- Use House Accounts
- Take manual credit card payments
- View customers past orders
- Utilize inventory management on the frontend

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