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Rhombus Outage History

Every past Rhombus outage tracked by IsDown, with detection times, duration, and resolution details.

There were 38 Rhombus outages since May 2023. The 3 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor May 18, 2026

May 2026: Degraded API Performance

Detected May 18, 2026 12:20 PM EDT · Resolved May 22, 2026 2:12 PM EDT · Duration 4 days

The Rhombus platform experienced degraded API performance for approximately 4 days due to a surge in API usage that overwhelmed the system. The incident affected API services across the platform, causing widespread service degradation. The engineering team implemented fixes overnight and restored normal platform performance, with continued monitoring to ensure stability.

Minor May 1, 2026

May 2026: Thumbnail Availability

Detected May 1, 2026 12:19 PM EDT · Resolved May 1, 2026 2:11 PM EDT · Duration about 2 hours

Rhombus experienced a camera thumbnail availability issue where some customers saw "IMAGE NOT AVAILABLE" messages instead of thumbnails due to problems with their external storage provider. The storage provider applied fixes after 1.9 hours, and camera thumbnails began returning for affected customers. The incident was resolved with continued monitoring to ensure full recovery.