Outage in Rightworks OneSpace

System Performance & Connectivity

Resolved Minor
April 01, 2025 - Started about 1 month ago - Lasted about 20 hours
Official incident page

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Outage Details

We are currently experiencing higher than normal contact volume related to connectivity of the Rightworks Hosted Desktop. When attempting to login, users may see an error message that says "Logon attempt failed." Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
Components affected
Rightworks OneSpace AppHub Portal Rightworks OneSpace File Manager Rightworks OneSpace Hosted Desktop Rightworks OneSpace QuickBooks
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/02/2025 12:20PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/01/2025 07:50PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 04/01/2025 06:08PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/01/2025 04:09PM

We are currently experiencing higher than normal contact volume related to connectivity of the Rightworks Hosted Desktop. When attempting to login, users may see an error message that says "Logon attempt failed."

Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.

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