Outage in Rightworks OneSpace

Unable to e-file in QuickBooks

Resolved Major

January 29, 2026 - Started 16 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating an issue where users are unable to e-file in QuickBooks. There is an error message that states, "Problem: To file your return, you need the latest payroll updates." We will post updates here as they become available.

Components affected

Rightworks OneSpace QuickBooks

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Latest Updates ( sorted recent to last )

RESOLVED 15 days ago - at 01/30/2026 08:01PM

This incident has been resolved.

MONITORING 15 days ago - at 01/30/2026 01:40PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 16 days ago - at 01/29/2026 05:43PM

We have identified the issue, and a fix is scheduled to roll out to all servers overnight. Until the update has been fully deployed, e‑filing within the hosted environment will remain unavailable.

This status page will be updated as soon as the work is completed.

INVESTIGATING 16 days ago - at 01/29/2026 02:39PM

We are currently investigating an issue where users are unable to e-file in QuickBooks. There is an error message that states, "Problem: To file your return, you need the latest payroll updates."

We will post updates here as they become available.

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