Rightworks OneSpace experienced a major incident affecting Practice / Cloud Protect users who could log into the portal but became stuck in an authentication loop when attempting to launch applications. The issue prevented users from accessing their applications despite successful portal login. The incident was resolved after 7.4 hours of investigation and remediation efforts.
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This incident has been resolved.
We are continuing to investigate this issue.
We’re currently aware of an issue that is impacting our Practice / Cloud Protect users. Customers can log into the portal, but when attempting to launch applications, they get stuck in an authentication loop. Our team is currently investigating, and updates will be posted here as they are made available.
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