Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Rightworks OneSpace

QuickBooks Webmail Authorization Error

Resolved Major
July 23, 2026 - Started 14 days ago - Lasted 37 minutes
Official incident page

Incident Report

Summary AI Generated

**QuickBooks Webmail Authorization Error – Resolved** Some QuickBooks Desktop users on Rightworks OneSpace experienced authorization errors when attempting to send email through webmail providers including Outlook, Hotmail, and Live. The issue, tracked by Intuit under INV-162513, prevented users from configuring or using webmail within QuickBooks Desktop. The incident lasted approximately 37 minutes and was resolved on July 23, 2026.

We are aware of an issue affecting some QuickBooks Desktop users who are attempting to send email through webmail providers such as Outlook, Hotmail, and Live. As a result, users may encounter authorization errors when configuring or using Webmail. This issue has been identified by Intuit and is being tracked under incident INV-162513. As a temporary workaround, some customers may be able to use an alternate webmail provider, such as Gmail, although functionality is not guaranteed. We recommend reaching out to Intuit referencing INV-162513 for more information and to discuss workarounds.
Components affected
Rightworks OneSpace QuickBooks

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 07/23/2026 04:35PM

This incident has been resolved.

IDENTIFIED 14 days ago - at 07/23/2026 03:58PM

We are aware of an issue affecting some QuickBooks Desktop users who are attempting to send email through webmail providers such as Outlook, Hotmail, and Live. As a result, users may encounter authorization errors when configuring or using Webmail.

This issue has been identified by Intuit and is being tracked under incident INV-162513.

As a temporary workaround, some customers may be able to use an alternate webmail provider, such as Gmail, although functionality is not guaranteed. We recommend reaching out to Intuit referencing INV-162513 for more information and to discuss workarounds.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook