Outage in Rightworks OneSpace
Cloud Protect - Delayed Ticket Response Times
Resolved MinorIncident Report
Summary AI Generated
Rightworks OneSpace Cloud Protect experienced a 3.1-hour incident in which an internal ticketing system issue caused slower than normal support response times. Customers requiring immediate assistance were directed to phone support as a workaround. The ticketing system was fully restored and the incident resolved.
We are currently experiencing an issue with our internal ticketing system resulting in slower than normal response times. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
If you are experiencing an issue that needs immediate assistance, please contact support via phone at 1(888)241-5417.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/10/2026 08:29PM
The Cloud Protect ticketing system functionality has been fully restored and the issue has been resolved.
MONITORING
7 days ago - at 07/10/2026 06:51PM
Our ticketing system functionality has been restored. We will work to respond to all submissions as quickly as possible. If you are in need of immediate assistance, please call our support number at 1(888)241-5417. Our team will continue to monitor and make adjustments when needed.
INVESTIGATING
7 days ago - at 07/10/2026 05:28PM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 07/10/2026 05:25PM
We are currently experiencing an issue with our internal ticketing system resulting in slower than normal response times. Our engineers are working on identifying root cause and we will provide updates here as soon as they become available.
If you are experiencing an issue that needs immediate assistance, please contact support via phone at 1(888)241-5417.
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