Outage in Rightworks OneSpace
Transaction Pro Import Errors
Resolved MinorIncident Report
Summary AI Generated
Transaction Pro for QuickBooks Online experienced delayed import processing and intermittent errors, causing extended load times and "internal error" messages when importing data into QuickBooks Online, affecting multiple QBO companies. The issue was traced to increased transaction volume patterns and investigated in coordination with Intuit, with a temporary workaround available by switching to classic mode. A fix was implemented on September 2, 2026, and the incident was fully resolved on September 4, 2026, after approximately 32 days.
We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process.
Some users are seeing success by switching to classic mode via the toggle switch in the top-right corner of the Transaction Pro Online page.
We are continuing to investigate and will provide updates here as more information becomes available.
Components affected
Rightworks OneSpace Transaction Pro for QuickBooks OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 09/04/2026 02:08PM
This incident has been resolved.
MONITORING
15 days ago - at 09/02/2026 01:47PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
15 days ago - at 09/02/2026 03:13AM
Our team has confirmed the behavior and is actively working with Intuit to investigate the underlying cause. Current observations indicate the issue is affecting multiple QuickBooks Online companies and may be related to increased transaction volume patterns.
Affected users may experience extended loading times followed by the error message: "Unfortunately an internal error occurred while processing your request."
We will provide additional updates as more information becomes available. Our teams are actively engaged with Intuit and collecting diagnostic information to help expedite resolution.
INVESTIGATING
about 1 month ago - at 08/03/2026 08:50PM
We are investigating reports of delayed import processing and intermittent import errors affecting some Transaction Pro Online customers importing data into QuickBooks Online. Customers may experience imports taking significantly longer than expected to complete, delayed completion notifications, or errors during the import validation process.
Some users are seeing success by switching to classic mode via the toggle switch in the top-right corner of the Transaction Pro Online page.
We are continuing to investigate and will provide updates here as more information becomes available.
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