Outage in Rightworks OneSpace
TPro Online imports failing
Resolved MajorIncident Report
Summary AI Generated
Transaction Pro for QuickBooks Online experienced a major issue where imports failed due to customer and vendor validation errors, with existing records not being recognized correctly during the import process. A fix was implemented on June 3, 2026, and the incident was fully resolved on June 19, 2026, after approximately 16 days of monitoring.
We are currently investigating an issue affecting some customers using Transaction Pro Online, in which imports into QuickBooks Online may fail due to customer or vendor validation errors.
Our team has identified that, in certain cases, existing customers or vendors are not being recognized correctly during the import process, resulting in errors even when those records already exist in QuickBooks Online.
We are actively working with our development team to determine the root cause and will provide updates as more information becomes available.
Components affected
Rightworks OneSpace Transaction Pro for QuickBooks OnlineTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 06/19/2026 06:08PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/03/2026 05:12PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 1 month ago - at 06/03/2026 03:14PM
We are currently investigating an issue affecting some customers using Transaction Pro Online, in which imports into QuickBooks Online may fail due to customer or vendor validation errors.
Our team has identified that, in certain cases, existing customers or vendors are not being recognized correctly during the import process, resulting in errors even when those records already exist in QuickBooks Online.
We are actively working with our development team to determine the root cause and will provide updates as more information becomes available.
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