Outage in Ring
Elevated Live Video Failure Rate
Resolved MajorIncident Report
We have confirmed some Neighbors are unable to utilize live video streaming services
Components affected
Ring Video On Demand Ring Live Calls (Doorbell Dings & Motions) Ring iOS App Ring Android AppLatest Updates ( sorted recent to last )
RESOLVED
about 3 years ago - at 04/05/2023 08:19PM
This incident has been resolved.
INVESTIGATING
about 3 years ago - at 04/05/2023 06:36PM
Further investigation has showed a small number of iOS and Android app users may see degraded Live Video performance, but in most cases re-trying a Live View should work where the first attempt failed.
INVESTIGATING
about 3 years ago - at 04/05/2023 06:34PM
We are continuing to investigate this issue.
INVESTIGATING
about 3 years ago - at 04/05/2023 05:26PM
Further investigation has showed this only affects live video on Ring.com, and through Alexa devices and other third-party integrations.
INVESTIGATING
about 3 years ago - at 04/05/2023 03:46PM
We have confirmed some Neighbors are unable to utilize live video streaming services
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