Outage in Ring

Multiple System Failures

Resolved Major
June 13, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing an issue with an upstream provider causing multiple outages in our services. We are working to resolve this issue as soon as possible. This disruption is effecting our Customer Support team's phone and chat capabilities.
Components affected
Ring Indoor Cam Ring Stick Up Cam Plug In Ring Video Doorbell Ring iOS App Ring Chime Ring Android App Ring Alarm Ring Stick Up Cam Wired Ring Stick Up Cam Battery Ring Stick Up Cam Elite Ring Smart Lighting Ring Peep Hole Cam Ring .com Ring Protect (Video Recording) Ring Live Calls (Doorbell Dings & Motions) Ring Video On Demand Ring Partner Integration Ring Account Emails Ring Video Doorbell Pro Ring Stickup Cam (Original) Ring Chime Pro Ring Floodlight Cam Ring Video Doorbell 2 Ring Spotlight Cam (Wired & Mount) Ring Spotlight Cam (Battery & Solar) Ring Video Doorbell Elite
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 11:04PM

This incident has been resolved

MONITORING over 2 years ago - at 06/13/2023 08:57PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 06/13/2023 08:55PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/13/2023 08:00PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/13/2023 07:57PM

We are currently experiencing an issue with an upstream provider causing multiple outages in our services. We are working to resolve this issue as soon as possible. This disruption is effecting our Customer Support team's phone and chat capabilities.

Latest Ring outages

Multiple System Outage - 10 days ago
Unable to Download Recordings or View Shared Recordings - about 1 month ago
Incorrect Login Dates & Client Device Information - 3 months ago
Delay In Activating Ring Home Plan Features On New Device Setups - 5 months ago
Recently Recored Events Delayed on Ring App Timeline and Event History - 6 months ago

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