Outage in RingCentral

A portion of customers may not be receiving inbound call notifications on mobile applications.

Resolved Minor
August 31, 2023 - Started about 1 year ago - Lasted 1 day

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Outage Details

A portion of customers may not be receiving inbound call notifications on mobile applications. RingCentral Operations teams are investigating the issue and will provide more information as it becomes availabe. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Phones - Softphone RingCentral Phones - Softphone RingCentral APAC
Latest Updates ( sorted recent to last )
UPDATE about 1 year ago - at 09/01/2023 12:55PM

A portion of customers may be unable to receive inbound call notifications on mobile applications. RingCentral Operations teams have taken actions to mitigate this issue and are monitoring for stability. The next update will be provided in the afternoon of Friday, September 1st, or when there is a significant change in status. If you are still experiencing this issue, please contact Customer Care.

UPDATE about 1 year ago - at 08/31/2023 09:37PM

RingCentral Operations teams are working to resolve the issue. As a workaround, users experiencing this issue can logout and log back in to mitigate the issue. Teams are continuing to monitor the issue and the next update will be provided in the morning of Friday, September 1st, or when there is a significant change in status.

UPDATE about 1 year ago - at 08/31/2023 07:46PM

A portion of customers may not be receiving inbound call notifications on mobile applications. RingCentral Operations teams are investigating the issue and will provide more information as it becomes availabe. If you are experiencing this issue, please reach out to customer care.

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