Outage in RingCentral
A portion of Contact Center customers may be experiencing dead air on calls with Automated Speech Recognition.
Resolved Minor
August 04, 2025 - Started 9 months ago
- Lasted about 3 hours
Incident Report
A portion of Contact Center customers may be experiencing no audio on toll-free calls. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
9 months ago - at 08/04/2025 03:15PM
RingCentral Contact Center teams have performed internal testing and end-user feedback have confirmed restoration of service. Teams will monitor for stability. Updates will be provided in four hours or if there is a significant change in incident status. If you are still experiencing this issue, please reach out to customer care.
UPDATE
9 months ago - at 08/04/2025 02:31PM
RingCentral Contact Center teams have confirmed a large percentage of affected customers are no longer experiencing impact. Additional work is being completed to fully restore service at this time. Updates will be provided in four hours or if there is a significant change in incident status. If you are still experiencing this issue, please reach out to customer care.
UPDATE
9 months ago - at 08/04/2025 01:49PM
RingCentral Contact Center teams have taken corrective actions to mitigate this issue and will monitor for stability. Updates will be provided in four hours or if there is a significant change in incident status. If you are still experiencing this issue, please reach out to customer care.
UPDATE
9 months ago - at 08/04/2025 01:16PM
A portion of Contact Center customers may be experiencing dead air on calls with Automated Speech Recognition. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
UPDATE
9 months ago - at 08/04/2025 12:43PM
A portion of Contact Center customers may be experiencing no audio on toll-free calls. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
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