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Outage in RingCentral

A portion of Contact Center customers may be experiencing API errors when using their applications.

Resolved Minor
September 19, 2023 - Started over 2 years ago - Lasted about 3 hours

Incident Report

A portion of Contact Center customers may be experiencing API errors when using their applications. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral Contact Center RingCentral APAC RingCentral Contact Center

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Latest Updates ( sorted recent to last )
UPDATE over 2 years ago - at 09/19/2023 06:01PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care.

UPDATE over 2 years ago - at 09/19/2023 04:27PM

A portion of Contact Center customers may be experiencing API errors when using their applications. RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.

Latest RingCentral outages

A portion of customers in North America may have experienced a one time registration drop and the inability to make or receive calls due to a planned change. - 1 day ago
A portion of customers may be experiencing failed outbound faxes to toll-free numbers. - 2 days ago
A portion of Contact Center customers may be experiencing application latency and intermittent failures with call-handling features, such as transfers, holds, and accepting new calls. - 3 days ago
A portion of customers in Milton, Kitchener, Oakville, Hamilton, Burlington, Stoney Creek, Georgetown and London, ON may be experiencing failing outbound and inbound calls and faxes - 3 days ago
A portion of customers may be experiencing delayed SMS message delivery due to an underlying carrier issue. - 4 days ago

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