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Outage in RingCentral

A portion of North America customers may experience performance degradation for SMS due to an underlying carrier.

Resolved Minor
September 09, 2026 - Started 21 days ago - Lasted about 3 hours

Incident Report

Summary AI Generated

A portion of RingCentral's North American customers experienced SMS performance degradation due to an issue with an underlying carrier, affecting both inbound and outbound SMS across the Americas, APAC, and EMEA regions. The incident lasted approximately 2.7 hours while the carrier investigated the root cause. No explicit resolution was confirmed, with the carrier continuing to investigate and customer care available for those impacted.

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral EMEA RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral APAC RingCentral SMS - Inbound RingCentral SMS - Outbound

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Latest Updates ( sorted recent to last )
UPDATE 21 days ago - at 09/09/2026 05:04AM

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of Contact Center customers may be experiencing delays in routing contacts to available agents. - 1 day ago
A portion of Contact Center customers may be experiencing delays in routing contacts to available agents. - 2 days ago
A portion of customers may be experiencing SMS messages being routed to the wrong number. - 5 days ago
A portion of Contact Center customers may be experiencing issues with inbound calls. - 6 days ago
A portion of Contact Center customers may be experiencing issues with inbound and outbound calls. - 6 days ago

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