Outage in RingCentral

A portion of customers with numbers in Beijing, China may be experiencing inbound call and fax failures due to an underlying carrier.

Resolved Minor

December 26, 2023 - Started about 2 years ago - Lasted 17 days

Incident Report

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.

Components affected

RingCentral APAC RingCentral Calling - Inbound RingCentral Fax - Inbound

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Latest Updates ( sorted recent to last )

UPDATE about 2 years ago - at 01/12/2024 05:52PM

RingCentral Operations teams are continuing to investigate the issue with the underlying carrier. The next update will be provided in the morning of Friday, January 19th, or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 01/08/2024 04:35PM

RingCentral Operations teams are continuing to investigate the issue with the underlying carrier. The next update will be provided in the morning of Friday, January 12th, or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 01/04/2024 02:19PM

RingCentral Operations teams are continuing to investigate the issue with the underlying carrier. The next update will be provided in the morning of Monday, January 8th, or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 01/03/2024 03:26PM

RingCentral Operations teams are continuing to investigate the issue with the underlying carrier. The next update will be provided in the morning of Thursday, January 4th, or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 01/02/2024 02:28PM

RingCentral Operations teams are continuing to investigate the issue with the underlying carrier. The next update will be provided in the morning of Wednesday, January 3rd, or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 12/29/2023 02:46PM

RingCentral Operations teams are continuing to investigate the issue with the underlying carrier. The next update will be provided in the morning of Tuesday, January 2nd, or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 12/28/2023 05:18PM

RingCentral Operations teams are continuing to investigate the issue with the underlying carrier. The next update will be provided in the morning of December 29th, or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 12/27/2023 08:22PM

RingCentral Operations teams are continuing to investigate the issue. The next update will be provided in the morning of December 28th or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 12/27/2023 04:08PM

RingCentral Operations teams are continuing to monitor the issue with the underlying carrier. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 12/27/2023 01:09AM

RingCentral Operations teams are continuing to investigate the issue. The next update will be provided in the morning of December 27th or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

UPDATE about 2 years ago - at 12/26/2023 09:23PM

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.

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