Outage in RingCentral

A portion of Contact Center customers customers may be experiencing chats not routing to available agents.

Resolved Minor
July 03, 2025 - Started 27 days ago - Lasted about 1 hour

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Outage Details

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 27 days ago - at 07/03/2025 07:24PM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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