Outage in RingCentral
A portion of Contact Center users may experience possible platform issues with Digital Experience.
Resolved Minor
June 25, 2025 - Started 10 months ago
- Lasted about 5 hours
Incident Report
A portion of Contact Center users may experience possible platform issues with Digital Experience. RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to RingCentral customer care.
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Latest Updates ( sorted recent to last )
UPDATE
10 months ago - at 06/25/2025 05:59PM
RingCentral Contact Center teams have completed the additional work to restore services. Teams will monitor for stability. The next update will occur in four hours or when there is a significant change in status. If you are still experiencing this issue, please reach out to customer care.
UPDATE
10 months ago - at 06/25/2025 05:45PM
RingCentral Contact Center team's testing suggests that a large percentage of affected users are no longer experiencing impact and that additional work needed to fully restore services. The next update will occur in four hours or when there is a significant change in status. If you are still experiencing this issue, please reach out to customer care.
UPDATE
10 months ago - at 06/25/2025 02:41PM
RingCentral Contact Center teams have completed the additional work to fully restore services. Teams will monitor for stability. The next update will occur in four hours or when there is a significant change in status. If you are still experiencing this issue, please reach out to customer care.
UPDATE
10 months ago - at 06/25/2025 02:05PM
RingCentral Contact Center team's testing suggests that a large percentage of affected users are no longer experiencing impact. Additional work is being completed to fully restore services. The next update will occur in four hours or when there is a significant change in status. If you are still experiencing this issue, please reach out to customer care.
UPDATE
10 months ago - at 06/25/2025 01:20PM
A portion of Contact Center users may experience possible platform issues with Digital Experience. RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to RingCentral customer care.
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