Outage in RingCentral

A portion of customers may be unable to receive inbound and place outbound calls and faxes. RingCX calling issues may also be experienced.

Resolved Major
May 20, 2024 - Started 4 months ago - Lasted about 2 hours

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Outage Details

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Calling - Outbound RingCentral Calling - Outbound RingCentral Americas RingCentral EMEA RingCentral Calling - Outbound RingCentral APAC RingCentral Fax - Inbound RingCentral Calling - Inbound RingCentral Calling - Inbound RingCentral Calling - Inbound RingCentral Fax - Outbound RingCentral Fax - Outbound RingCentral Fax - Outbound RingCentral Fax - Inbound RingCentral Fax - Inbound RingCentral RingCX RingCentral RingCX RingCentral RingCX
Latest Updates ( sorted recent to last )
UPDATE 4 months ago - at 05/20/2024 09:25PM

RingCentral Operations teams are seeing some improvement to services. Teams are continuing to investigate the issue further to determine actions to fully resolve the problem. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 1 hour or when a significant change in status occurs.

UPDATE 4 months ago - at 05/20/2024 08:42PM

RingCentral Operations teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 2 hours or when a significant change in status occurs.

UPDATE 4 months ago - at 05/20/2024 08:27PM

RingCentral Operations teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 4 months ago - at 05/20/2024 08:05PM

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of customers in the Cornwall, Ontario region of Canada may experience failed inbound calls and faxes. - about 19 hours ago
A portion of RingCX customers may be experiencing the inability to take calls as well as delays in hanging up calls and dispositioning calls. - 2 days ago
A portion of Contact Center customers may be experiencing dialer skills not routing to agents. - 2 days ago
RingCentral operations teams are investigating an issue with some customers unable to join scheduled meetings. - 5 days ago
A portion of customers may be experiencing fax failures to German numbers due to an underlying carrier. - 7 days ago

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