Outage in RingCentral

A portion of customers may be unable to send and receive messages in mobile, desktop and web applications

Resolved Minor
July 30, 2024 - Started about 2 months ago - Lasted about 4 hours

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Outage Details

A portion of customers may be unable to send messages in the application. Operations teams are investigating the issue and will provide more information as soon as it is available. If you are experiencing this issue, please contact the customer care.
Components affected
RingCentral Americas RingCentral Messaging RingCentral APAC RingCentral Messaging
Latest Updates ( sorted recent to last )
UPDATE about 2 months ago - at 07/30/2024 04:48PM

RingCentral Operations teams are continuing to see improvements around the issue affecting messaging applications. Teams have completed the additional actions mitigate the issue and are continuing to monitor for stability. An update will be provided in 2 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
 

UPDATE about 2 months ago - at 07/30/2024 03:54PM

RingCentral Operations teams are seeing improvements to the issue affecting messaging applications. Teams are taking additional actions to ensure that services remain stable, and will continue to monitor. An update will be provided in 1 hour or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
 

UPDATE about 2 months ago - at 07/30/2024 02:33PM

RingCentral Operations teams have taken actions to mitigate the issue affecting messaging applications. Teams are monitoring for stability, and will provide an update in 1 hour or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
 

UPDATE about 2 months ago - at 07/30/2024 01:43PM

A portion of customers may be unable to send messages in the application. Operations teams are investigating the issue and will provide more information as soon as it is available. If you are experiencing this issue, please contact the customer care.

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