Outage in RingCentral

A portion of Contact Center customers may be experiencing issues with the Agent application

Resolved Minor
April 04, 2025 - Started about 1 month ago - Lasted about 1 hour

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Outage Details

RingCentral Contact Center teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 2 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 04/04/2025 06:29PM

RingCentral Contact Center teams have completed the corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 2 hours or when a significant change in status occurs.

UPDATE about 1 month ago - at 04/04/2025 06:28PM

RingCentral Contact Center teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 2 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of customers with numbers in the UK may be unable to call support lines - 7 days ago
A portion of customers may experience intermittent issues while trying to log into various applications. - 12 days ago
A portion of Contact Center customers may be experiencing dead air on outbound calls - 20 days ago
A portion of RingCentral customers in Japan may be unable to receive inbound call due to third party provider. - 27 days ago
A portion of Contact Center customers may be experiencing call refusals and audio issues when using the agent platform - about 1 month ago

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