Outage in RingCentral
A portion of Contact Center customers may be experiencing chats not being delivered to available agents
Resolved Minor
May 21, 2025 - Started about 12 hours ago
- Lasted about 1 hour
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Outage Details
A portion of Contact Center customers may be experiencing Digital First Omnichannel interactions being unable to connect to agents. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Latest Updates ( sorted recent to last )
UPDATE
about 11 hours ago - at 05/21/2025 11:00AM
RingCentral Contact Center teams have confirmed that the issue causing Digital First Omnichannel interactions to be unable to connect to agents has been resolved. All services are functioning normally at this time.
UPDATE
about 12 hours ago - at 05/21/2025 10:07AM
A portion of Contact Center customers may be experiencing Digital First Omnichannel interactions being unable to connect to agents. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Latest RingCentral outages
A portion of Contact Center customers may be unable to access the platform - about 2 hours ago
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