Outage in RingCentral
A portion of Contact Center customers may be experiencing chats not being delivered to available agents
Resolved Minor
May 21, 2025 - Started 11 months ago
- Lasted about 1 hour
Incident Report
A portion of Contact Center customers may be experiencing Digital First Omnichannel interactions being unable to connect to agents. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Start Free Trial
- No credit card
- 14-day trial
- 2-minute setup
Latest Updates ( sorted recent to last )
UPDATE
11 months ago - at 05/21/2025 11:00AM
RingCentral Contact Center teams have confirmed that the issue causing Digital First Omnichannel interactions to be unable to connect to agents has been resolved. All services are functioning normally at this time.
UPDATE
11 months ago - at 05/21/2025 10:07AM
A portion of Contact Center customers may be experiencing Digital First Omnichannel interactions being unable to connect to agents. RingCentral Contact Center teams are investigating this issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care.
Latest RingCentral outages
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
