Outage in RingCentral

A portion of Contact Center customers may be experiencing dead air on outbound calls

Resolved Minor
April 16, 2025 - Started 24 days ago - Lasted about 2 hours

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Outage Details

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral Contact Center
Latest Updates ( sorted recent to last )
UPDATE 24 days ago - at 04/16/2025 10:55PM

RingCentral Contact Center teams have completed the corrective actions to restore services. Teams are continuing to monitor for service stability while awaiting confirmation of restoration from end-user feedback. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE 24 days ago - at 04/16/2025 09:25PM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of customers with numbers in the UK may be unable to call support lines - 11 days ago
A portion of customers may experience intermittent issues while trying to log into various applications. - 16 days ago
A portion of RingCentral customers in Japan may be unable to receive inbound call due to third party provider. - about 1 month ago
A portion of Contact Center customers may be experiencing issues with the Agent application - about 1 month ago
A portion of Contact Center customers may be experiencing call refusals and audio issues when using the agent platform - about 2 months ago

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