A portion of Contact Center customers may be experiencing call refusals and audio issues when using the agent platform

Contact Center teams have completed corrective actions to restore service and internal testing suggests the issue has cleared. We are continuing to monitor the issue for stability. Please log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. Customers who changed their WebRTC Gateway can return to London and Manchester at their convenience. If you are still experiencing this issue, please reach out to RingCentral customer care.

Contact Center teams are continuing to take steps to isolate the cause of call refusals and bad audio issues, including reviewing network routing, and clearing stuck sessions. 3rd party resources remain engaged to assist in further troubleshooting and investigation. Teams have identified a possible workaround exists for customers who have the option to change their WebRTC Gateway away from London and Manchester are advised to do so until the issue is resolved. For assistance with this workaround, please reach out to customer care. The next update will occur in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

Contact Center teams are continuing to take steps to isolate the cause of call refusals and bad audio issues, including reviewing network routing, and clearing stuck sessions. 3rd party resources remain engaged to assist in further troubleshooting and investigation. Teams have identified a possible workaround for customers who have the option to change their WebRTC Gateway away from London and Manchester are advised to do so until the issue is resolved. For assistance with this workaround, please reach out to customer care. The next update will occur in 1 hour, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.