Outage in RingCentral

A portion of customers may be experiencing registration issues on phones.

Resolved Minor
August 16, 2024 - Started about 1 month ago - Lasted 3 days

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Outage Details

As a workaround, users can perform a factory reset of the affected device. Please contact customer care for additional help. RingCentral Operations teams are assessing the scope of impact and will provide the next update in 4 hours, or when a significant change in status occurs.
Components affected
RingCentral Phones - Deskphone RingCentral EMEA RingCentral Phones - Deskphone RingCentral APAC RingCentral Phones - Deskphone RingCentral Americas
Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 08/19/2024 03:12PM

RingCentral Operations teams have determined that users must manually perform a factory reset of the affected device to resolve this issue. Please contact customer care if additional help is needed to perform this action.

UPDATE about 1 month ago - at 08/19/2024 12:47PM

RingCentral Operations teams continue to assess the scope of impact. The next update will be provided in the morning of August 20th or when a significant change in status occurs. As a workaround, users can perform a factory reset of the affected device. Please contact customer care if additional help is needed.

UPDATE about 1 month ago - at 08/16/2024 07:29PM

RingCentral Operations teams are continuing to assess the scope of impact and the next update will be provided in the morning of August 19th or when a significant change in status occurs. As a workaround, users can perform a factory reset of the affected device. Please contact customer care if additional help is needed.

UPDATE about 1 month ago - at 08/16/2024 05:13PM

As a workaround, users can perform a factory reset of the affected device. Please contact customer care for additional help. RingCentral Operations teams are assessing the scope of impact and will provide the next update in 4 hours, or when a significant change in status occurs.

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