Outage in RingCentral

A portion of customers may be experiencing issues with SMS and MMS messages due to an underlying carrier.

Resolved Minor
October 18, 2024 - Started about 1 month ago - Lasted 1 day

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Outage Details

RingCentral Operations teams are investigating this issue with the underlying carrier and will provide the next update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral Americas
Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 10/19/2024 02:02AM

RingCentral Operations teams are continuing to see improvements to the SMS service, but MMS services are still impacted at this time. Teams will continue monitoring while the underlying carrier works to fully resolve the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of October 21st or when a significant change in status occurs.

UPDATE about 1 month ago - at 10/18/2024 10:42PM

RingCentral Operations teams are seeing improvements to the SMS service, but MMS services are still impacted at this time. Teams will continue monitoring and investigating this issue with the underlying carrier. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE about 1 month ago - at 10/18/2024 09:08PM

RingCentral Operations teams are investigating this issue with the underlying carrier and will provide the next update in 4 hours or when there is a significant change in status. If you are experiencing this issue, please reach out to customer care.

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