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Outage in RingCentral

A portion of RingCX customers may be experiencing login and calling issues.

Resolved Minor
February 02, 2026 - Started 3 days ago - Lasted about 4 hours

Incident Report

A portion of RingCX customers may be experiencing login and calling issues. RingCX teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral Americas RingCentral EMEA RingCentral APAC RingCentral RingCX RingCentral RingCX RingCentral RingCX

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Latest Updates ( sorted recent to last )
UPDATE 3 days ago - at 02/02/2026 05:12PM

RingCX teams have completed the rollback of a recent software release and are seeing improvements to services. Teams will monitor for stability and an update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE 3 days ago - at 02/02/2026 04:50PM

RingCX teams have identified the cause of the issue and are working to mitigate impact by rolling back a recent software release. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE 3 days ago - at 02/02/2026 04:31PM

A portion of RingCX customers may be experiencing login and calling issues. RingCX teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

Latest RingCentral outages

A portion of Contact Center customers may be experiencing loss of agent sessions and contacts - about 14 hours ago
A portion of RingCX customers may be intermittently experiencing an issue where outbound campaign dials are connecting to agents instead of the intended leads. - 1 day ago
A portion of customers using mobile devices may be experiencing delayed mobile notifications, which could result in missed calls within the mobile app. - 1 day ago
A portion of Contact Center customers may be experiencing intermittent issues completing dispositions and/or ending call contacts within the application. - 2 days ago
A portion of customers from Granby, QC, Cranbrook, BC, Trois-Rivieres, QC and Saint-Lambert, QC, may be experiencing inbound and outbound call failures due to an underlying carrier issue - 4 days ago

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