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Outage in RingCentral

A portion of RingCX customers may be experiencing login and calling issues.

Resolved Minor
February 02, 2026 - Started 2 months ago - Lasted about 4 hours

Incident Report

A portion of RingCX customers may be experiencing login and calling issues. RingCX teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
Components affected
RingCentral APAC RingCentral RingCX RingCentral Americas RingCentral EMEA RingCentral RingCX RingCentral RingCX

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Latest Updates ( sorted recent to last )
UPDATE 2 months ago - at 02/02/2026 05:12PM

RingCX teams have completed the rollback of a recent software release and are seeing improvements to services. Teams will monitor for stability and an update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE 2 months ago - at 02/02/2026 04:50PM

RingCX teams have identified the cause of the issue and are working to mitigate impact by rolling back a recent software release. An update will be provided in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

UPDATE 2 months ago - at 02/02/2026 04:31PM

A portion of RingCX customers may be experiencing login and calling issues. RingCX teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

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