A portion of RingCX customers may be intermittently experiencing an issue where outbound campaign dials are connecting to agents instead of the intended leads.

RingCentral Operations teams have confirmed that the underlying carrier has taken steps to mitigate the issue and improvements to services have been observed. Teams are currently monitoring for stability. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of February 5th or when a significant change in status occurs.

RingCentral Operations teams have reviewed all examples and logs related to this issue and raised a case with our underlying carrier for further investigation. As a precaution, we are removing this carrier from call routing for affected customers until we confirm that the issue is resolved. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of February 5th or when a significant change in status occurs.

RingCentral Operations teams are engaging a third-party provider to gather more information to aid in resolving this issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the afternoon of February 5th or when a significant change in status occurs.

RingCentral Operations teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.