A portion of customers may be experiencing failing outbound calls to numbers in the United Kingdom, France, Germany, Poland, Luxembourg, and Czechia due to an underlying carrier issue.

The underlying carrier has performed corrective actions to restore service and are continuing to monitor the issue for stability while awaiting end-user feedback. The next update will be provided in 4 hours or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

The underlying carrier has implemented mitigation measures and is currently monitoring stability. Customers are also being asked to retest.

RingCentral Operations teams are continuing to work with the underlying carrier to mitigate the outbound calling impact for customers in continental Europe. If you are experiencing this issue, please contact customer care.

Operations teams have reported that new call routing rules have been implemented for the UK calls to address the issue causing call failures. Teams also report that the fix implemented earlier for calls to Czech Republic has not corrected the issue. Teams are continuing to investigate the situation and work with the underlying carrier to ensure the swift resolution of the issue. If you are still experiencing it, please contact customer care.

A portion of customers may be experiencing outbound calling issues to the Czech Republic, Germany and the UK. Operation teams have implemented a fix to resolve the issue with call failures for numbers in Czech Republic and are monitoring. If you are still experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

A portion of customers may be experiencing outbound calling issues to both the Czech Republic and Germany. Operations teams are continuing to investigate the issue. If you are experiencing this issue, please contact customer care.

A portion of RingCentral customers may be experiencing call failures when calling numbers in Czech Republic due to an underlying carrier issue. RingCentral Operations teams are investigating the issue and are staying in contact with the carrier in order to ensure the issue gets resolved as soon as possible. If you are experiencing this issue, please contact RingCentral customer care.