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Outage in RingCentral

A portion of Contact Center customers in Europe may be experiencing delays in routing digital contacts.

Resolved Minor
February 24, 2026 - Started about 2 months ago - Lasted about 2 hours

Incident Report

Summary AI Generated

RingCentral Contact Center customers in Europe experienced delays in routing digital contacts for 1.8 hours. The incident affected the EMEA Contact Center service, causing disruptions to digital contact processing and routing. RingCentral teams identified the root cause and implemented a solution to restore normal service operations.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral EMEA RingCentral Contact Center

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Latest Updates ( sorted recent to last )
UPDATE about 2 months ago - at 02/25/2026 03:05AM

RingCentral Contact Center teams have identified the cause of the issue and are working to implement a solution to restore services. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

UPDATE about 2 months ago - at 02/25/2026 02:55AM

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

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