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Outage in RingCentral

A portion of customers may be experiencing delayed SMS messages due to an underlying carrier issue.

Resolved Minor
March 05, 2026 - Started 6 days ago - Lasted about 16 hours

Incident Report

Summary AI Generated

RingCentral experienced an incident where some customers potentially faced delayed SMS messages across all regions (Americas, EMEA, and APAC) due to an underlying carrier issue. The incident affected both inbound and outbound SMS services globally for 15.8 hours. Operations teams ultimately determined that customers were not actually impacted by the carrier outage, and the incident was cancelled.

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to Customer Care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral Americas RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral EMEA RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral APAC RingCentral SMS - Inbound RingCentral SMS - Outbound

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Latest Updates ( sorted recent to last )
UPDATE 6 days ago - at 03/06/2026 10:09AM

Operations teams have determined that customers are not affected by this underlying carrier outage and as a result, this incident will be cancelled

UPDATE 6 days ago - at 03/06/2026 06:23AM

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to Customer Care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of customers may be experiencing failed outbound faxes to toll-free numbers. - about 4 hours ago
A portion of Contact Center customers may be experiencing application latency and intermittent failures with call-handling features, such as transfers, holds, and accepting new calls. - 1 day ago
A portion of customers in Milton, Kitchener, Oakville, Hamilton, Burlington, Stoney Creek, Georgetown and London, ON may be experiencing failing outbound and inbound calls and faxes - 1 day ago
A portion of customers may be experiencing delayed SMS message delivery due to an underlying carrier issue. - 2 days ago
A portion of Contact Center customers may be experiencing difficulties logging into the Agent application. - 2 days ago

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