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Outage in RingCentral

A portion of customers may be experiencing delayed SMS messages due to an underlying carrier issue.

Resolved Minor
March 06, 2026 - Started about 2 months ago - Lasted about 16 hours

Incident Report

Summary AI Generated

RingCentral experienced an incident where some customers potentially faced delayed SMS messages across all regions (Americas, EMEA, and APAC) due to an underlying carrier issue. The incident affected both inbound and outbound SMS services globally for 15.8 hours. Operations teams ultimately determined that customers were not actually impacted by the carrier outage, and the incident was cancelled.

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to Customer Care. The next update will be provided in 4 hours or when a significant change in status occurs.
Components affected
RingCentral SMS - Inbound RingCentral SMS - Inbound RingCentral SMS - Inbound RingCentral SMS - Outbound RingCentral SMS - Outbound RingCentral APAC RingCentral Americas RingCentral SMS - Outbound RingCentral EMEA

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Latest Updates ( sorted recent to last )
UPDATE about 2 months ago - at 03/06/2026 10:09AM

Operations teams have determined that customers are not affected by this underlying carrier outage and as a result, this incident will be cancelled

UPDATE about 2 months ago - at 03/06/2026 06:23AM

The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to Customer Care. The next update will be provided in 4 hours or when a significant change in status occurs.

Latest RingCentral outages

A portion of customers using a specific mobile carrier may be experiencing delivery issues with SMS messages due to an underlying carrier issue. - 4 days ago
A portion of Contact Center customers may experience delays or connection failures when routed to specific skills, causing longer queue times despite available agents. - 4 days ago
A portion of customers with a 307 area code may be experiencing inbound call failures from a specific mobile provider due to an underlying carrier issue. - 4 days ago
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A portion of RingCentral customers may experience failed SMS via a specific carrier - 9 days ago

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