Outage in RingCentral
A portion of Contact Center customers may experience delays in the handling of digital interactions such as chats and emails.
Resolved Minor
June 02, 2026 - Started about 10 hours ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the Americas experienced delays in handling digital interactions including chats and emails for 4.7 hours. The engineering team identified throughput limitations in event consumption behavior and deployed a targeted fix using an expedited change process. The incident was resolved after implementing the remediation to improve system performance.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 7 hours ago - at 06/01/2026 09:12PM
RingCentral Contact Center teams are using an expedited change process to secure approvals for production deployment of a fix and continuing to monitor system performance closely. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 10 hours ago - at 06/01/2026 05:59PM
RingCentral Contact Center teams are preparing a targeted remediation to improve event consumption behavior and eliminate throughput limitations. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
about 10 hours ago - at 06/01/2026 05:47PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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