Outage in RingCentral
A portion of customers in Europe may be experiencing failing outgoing MS Teams calls due to a 3rd party outage
Resolved Minor
April 24, 2026 - Started 4 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
RingCentral experienced a service incident where some customers encountered failing Microsoft Teams calls due to a third-party system failure. The issue affected both inbound and outbound calling services in the Americas region. The incident lasted approximately 10 minutes while operations teams investigated and resolved the underlying third-party issue.
A portion of customers may be experiencing failing MS Teams calls due to a 3rd party failure. Operations teams are investigating the issue and will submit more information once it is available. If you are experiencing this issue, please contact customer care.
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Latest Updates ( sorted recent to last )
UPDATE
4 days ago - at 04/24/2026 09:04AM
Operations teams report that the 3rd party issue with failing outgoing MS Teams calls in Europe has been resolved. If you are still experiencing this issue, please contact customer care.
UPDATE
4 days ago - at 04/24/2026 07:49AM
Operations teams report that the issue with failing MS Teams calls is localised to a subset of customers in Europe. Teams will submit more info once it is available.
UPDATE
4 days ago - at 04/24/2026 07:41AM
A portion of customers may be experiencing failing MS Teams calls due to a 3rd party failure. Operations teams are investigating the issue and will submit more information once it is available. If you are experiencing this issue, please contact customer care.
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