Outage in RingCentral
A portion of Contact Center customers may be experiencing intermittent difficulties accessing the platform.
Resolved Minor
May 13, 2026 - Started 5 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the Americas experienced intermittent difficulties accessing the platform due to request processing issues. The incident lasted 56 minutes and was resolved after teams performed corrective actions to address the recurring disruptions. The service is now being monitored for stability.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 05/13/2026 06:02PM
RingCentral Contact Center teams have performed corrective actions to address intermittent request processing behavior that was causing recurring disruptions. We are monitoring for stability, and the next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
UPDATE
5 days ago - at 05/13/2026 05:39PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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