Outage in RingCentral
A portion of Contact Center customers may be experiencing platform issues.
Resolved Minor
May 13, 2026 - Started 5 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the Americas region experienced platform issues for 2.1 hours. The engineering teams performed mitigation actions and observed improvements, with the issue being resolved after continued monitoring. During investigation, teams identified that the impact was related to a different product or service than initially communicated.
Contact Center teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
5 days ago - at 05/13/2026 04:31PM
RingCentral Contact Center teams identified the impact of this issue as being related to a different product or service than initially communicated and have since made the appropriate changes. Teams continue to perform troubleshooting and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please contact customer care.
UPDATE
5 days ago - at 05/13/2026 03:57PM
RingCentral Contact Center teams have determined the issue is still ongoing and continue to investigate. Teams will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please contact customer care.
UPDATE
5 days ago - at 05/13/2026 02:50PM
RingCentral Contact Center teams have performed actions to mitigate the issue and are noticing improvements. Teams will continue to monitor the issue for stability and provide the next update in 4 hours or when more information becomes available. If you are experiencing this issue, please contact customer care.
UPDATE
5 days ago - at 05/13/2026 02:44PM
Contact Center teams are investigating this issue and will provide an update in four hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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