Outage in RingCentral
A portion of Contact Center customers in Australia may be experiencing dropped calls.
Resolved Minor
May 18, 2026 - Started 26 days ago
- Lasted about 14 hours
Incident Report
Summary AI Generated
RingCentral Contact Center customers in Australia experienced dropped calls during a 14.4-hour service incident. The issue affected a portion of users in the APAC region's contact center operations. RingCentral teams investigated the problem throughout the duration, directing affected customers to contact customer care for assistance.
A portion of RingCentral Contact Center customers in Australia may experience dropped calls.RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.
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Latest Updates ( sorted recent to last )
UPDATE
26 days ago - at 05/18/2026 07:05PM
RingCentral Contact Center teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in the morning of 5/19 or when a significant change in status occurs.
UPDATE
26 days ago - at 05/18/2026 03:03PM
RingCentral Contact Center teams are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
26 days ago - at 05/18/2026 11:28AM
A portion of RingCentral Contact Center customers in Australia may experience dropped calls.RingCentral Contact Center teams are investigating the issue and will provide more information as it becomes available. Please contact RingCentral customer care if you are experiencing this issue.
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