Outage in RingCentral
A portion of customers in Canada may be experiencing inbound call and fax failures due to an underlying carrier issue.
Resolved Minor
May 19, 2026 - Started about 5 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
A portion of RingCentral customers in Canada experienced failures with inbound calls and fax services due to an underlying carrier issue. The incident affected the Americas region's inbound calling and fax capabilities for 4.3 hours. The issue was resolved after the underlying carrier completed their investigation and remediation.
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 05/19/2026 05:34PM
The underlying carrier is continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
UPDATE
about 5 hours ago - at 05/19/2026 03:07PM
The underlying carrier is investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest RingCentral outages
A Portion of RingCentral in customers in Canada may experience a fast busy signal on incoming calls - about 15 hours ago
A portion of Contact Center customers in the United Kingdom may be experiencing call failures. - 4 days ago
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