Outage in RingCentral
A portion of Contact Center customers may be experiencing calls not routing to available agents.
Resolved Minor
April 27, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
RingCentral Contact Center customers in the EMEA region experienced calls not routing to available agents for 1.4 hours. The issue affected call routing functionality, preventing customers from reaching available support agents. The service was restored through system monitoring and stabilization, with users advised to clear browser cache and restart their applications to fully resolve any lingering issues.
RingCentral Contact Center teams are investigating this issue and will provide an update in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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Latest Updates ( sorted recent to last )
UPDATE
1 day ago - at 04/27/2026 04:53PM
RingCentral Contact Center teams are continuing enhanced monitoring to ensure routing remains stable and consistent. Affected users are encouraged to log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. The next update will be provided in 1 hour, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
1 day ago - at 04/27/2026 04:48PM
RingCentral Contact Center teams are monitoring routing behavior to confirm consistent stability across all environments. Affected users are encouraged to log out of the application, clear web browser cache and cookies and fully close and re-launch your web browser. The next update will be provided in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.
UPDATE
1 day ago - at 04/27/2026 03:58PM
RingCentral Contact Center teams are investigating this issue and will provide an update in 4 hours or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
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