Outage in RingCentral
A portion of customers using a specific ISP may be intermittently experiencing call quality issues.
Resolved Minor
April 27, 2026 - Started 1 day ago
- Lasted about 20 hours
Incident Report
Summary AI Generated
A portion of RingCentral customers experienced intermittent call quality issues affecting both inbound and outbound calling in the Americas region for nearly 20 hours. The issue was traced to connectivity problems with a specific internet service provider (ISP). RingCentral operations teams performed corrective actions and engaged the suspected ISP to resolve the service disruption.
A portion of customers may be experiencing call quality issues. Our operations team is actively investigating, and early findings suggest the issue may be linked to a specific ISP. In the meantime, we recommend contacting your internet service provider to help address and expedite the resolution of these connectivity issues.
Components affected
RingCentral Americas RingCentral Calling - Inbound RingCentral Calling - OutboundTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
UPDATE
about 19 hours ago - at 04/28/2026 02:02AM
RingCentral Operations teams have performed corrective actions to restore service. We are monitoring for stability while awaiting end-user feedback. If you are experiencing this issue, please reach out to customer care. The next update will be provided on the morning of April 28th or when a significant change in status occurs.
UPDATE
about 20 hours ago - at 04/28/2026 01:05AM
RingCentral Operations teams are continuing to investigate the issue and have engaged the suspected ISP to assist with further investigation. If you are experiencing this issue, please reach out to customer care. The next update will be provided on the morning of April 28th or when a significant change in status occurs.
UPDATE
about 20 hours ago - at 04/28/2026 12:39AM
RingCentral Operations teams are continuing to investigate the issue and have engaged the suspected ISP to assist with further investigation. If you are experiencing this issue, please reach out to customer care. The next update will be provided on the morning of April 28th or when a significant change in status occurs
UPDATE
1 day ago - at 04/27/2026 08:16PM
A portion of customers may be experiencing call quality issues. Our operations team is actively investigating, and early findings suggest the issue may be linked to a specific ISP. In the meantime, we recommend contacting your internet service provider to help address and expedite the resolution of these connectivity issues.
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