A portion of Contact Center customers may be experiencing inbound calling issues.

RingCentral Contact Center teams have confirmed sustained platform stability with no recurrence of routing-related issues. Current activity is minimal and limited to isolated follow-up scenarios involving previously impacted contacts, with no indicators of a broader service concern. Teams continue to monitor to ensure long-term stability and will assist with any remaining isolated scenarios related to previously impacted contacts. The next update will be provided in the afternoon of 6/3, or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have confirmed sustained platform stability with no recurrence of routing-related issues. Current activity is minimal and limited to isolated follow-up scenarios involving previously impacted contacts, with no indicators of a broader service concern. Teams continue to monitor to ensure long-term stability and will assist with any remaining isolated scenarios related to previously impacted contacts. The next update will be provided in 2 hours, or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have confirmed that system stability has improved, with no new widespread routing issues being observed. Teams continue to monitor the platform for any residual or intermittent routing issues and will assist with individual follow-up actions where minor inconsistencies are reported. The next update will be provided in 2 hours, or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have confirmed that system stability has improved, with no new widespread routing issues being observed. Teams will continue to monitor the platform for any residual or intermittent routing issues and will assist with individual follow-up actions where minor inconsistencies are reported. The next update will be provided in 2 hours, or when a significant change in status occurs. If you are still experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have mitigated most of the impact, and the majority of contacts are now routing as expected. Teams are continuing to perform resync actions for active contacts that appear stuck, monitor system stability and routing performance to confirm sustained recovery, and investigate the root cause to determine whether any additional remediation is needed to restore full functionality. The next update will be provided in the morning of June 3rd, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.

RingCentral Contact Center teams have mitigated the majority of the impact. Teams continue to perform resync actions for active contacts that appear stuck to support full recovery. In addition, teams are planning a scheduled rerun of contacts that became stuck during the incident timeframe, which is planned for the upcoming maintenance window. Teams continue to monitor closely for stability and will provide the next update once the rerun work has been completed or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams have mitigated the majority of the impact, and new contacts are now routing successfully. Additional action is in progress to resync earlier active contacts that appear to be stuck. Teams continue to monitor closely for stability and will provide the next update in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams are noticing improved performance with new interactions now successfully routing. A process is currently still underway to address the queued contacts. Teams continue to monitor the system for stability and backlog reduction. The next update will be provided in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams have determined that the targeted remediation actions addressing connectivity instability have improved processing behavior. However, overall recovery remains dependent on clearing the accumulated backlog. Teams will continue to monitor backlog reduction and the processing of queued contacts. The next update will be provided in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams have determined that rolling back the recent change as part of mitigation efforts did not result in immediate improvement. Teams continue to investigate other potential mitigation methods and will provide the next update in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams have rolled back a recent change as part of mitigation efforts and are continuing to monitor for stability. The next update will be in 2 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams have rolled back a recent change as part of mitigation efforts and are now monitoring for stability. The next update will be in 4 hours or when a significant change in status occurs. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.