Outage in RingCentral

A portion of Contact Center customers may be experiencing disconnected calls.

Resolved Minor

August 13, 2026 - Started 1 day ago - Lasted about 3 hours

Incident Report

Summary AI Generated

A portion of RingCentral Contact Center customers in the Americas experienced unexpected call disconnections for approximately 3 hours. The issue affected inbound/outbound calling functionality within the Contact Center platform. RingCentral teams were actively investigating throughout the incident, with no resolution confirmed within the reported timeframe.

RingCentral Contact Center teams are investigating the call disconnection issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.

Components affected

RingCentral Americas RingCentral Contact Center

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Latest Updates ( sorted recent to last )

UPDATE 1 day ago - at 08/13/2026 02:48PM

RingCentral Contact Center teams are continuing to investigate the call disconnection issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs..

UPDATE 1 day ago - at 08/13/2026 01:36PM

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