A portion of Contact Center customers may be experiencing poor call quality, one-way audio, and difficulty connecting to calls due to inconsistent audio traffic reaching its destination.

RingCentral Contact Center teams are continuing to validate regional connection path mitigations across additional user groups and monitoring performance to confirm stability. The next update will be provided on the morning of September 8th, or when further information becomes available. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams are continuing to validate regional connection path mitigations across additional user groups and monitoring performance to confirm stability. The next update will be provided in the afternoon of September 4th, or when further information becomes available. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams are monitoring for stability at this time. Teams are confirming restoration of service through end-user feedback. The next update will be provided in four hours, or when additional information becomes available. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams are validating routing behavior and testing alternative connection paths to mitigate call quality issues, one-way audio, and failed calls affecting specific external network routes. The next update will be provided on the morning of September 3rd, or when additional information becomes available. If you are experiencing this issue, please contact customer care.

RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.