Outage in RingCentral
A portion of Contact Center customers may be experiencing inbound calls that disconnect immediately after connecting or connect successfully but have no audio.
Resolved Minor
September 16, 2026 - Started 3 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A portion of RingCentral Contact Center customers in the Americas experienced inbound calls either disconnecting immediately upon connection or connecting without audio, lasting approximately 3.2 hours. The engineering team resolved the issue by redirecting voice traffic and subsequently monitored system stability while validating remaining customer reports.
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
UPDATE
3 days ago - at 09/16/2026 09:31PM
RingCentral Contact Center teams are currently validating remaining customer reports and monitoring system stability after redirecting voice traffic to address call drop and audio issues. The next update will be provided in 4 hours, or when more information becomes available. If you are experiencing this issue, please reach out to customer care.
UPDATE
3 days ago - at 09/16/2026 08:04PM
RingCentral Contact Center teams are investigating the issue and will provide updates as they become available. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
Latest RingCentral outages
A portion of Contact Center customers may be experiencing delays in contacts routing to available agents. - 2 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
