Outage in Rivery

EU Webhook and CDC sink connector is failing while pulling data to FileZone - Service temporarily unavailable.

Resolved Major
November 23, 2022 - Started about 2 years ago - Lasted about 9 hours
Official incident page

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Outage Details

CDC and Webhooks in EU are facing "Service temporarily unavailable" issue. We're investigating the issue and provide details soon.
Components affected
Rivery CDC (EU)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/23/2022 05:59PM

This incident has been resolved.

MONITORING about 2 years ago - at 11/23/2022 04:50PM

CDC and webhook rivers on EU are recovering and should be back to normal graually. We're still monitoring the connectors.
Any CDC connector will start from the latest committed log timestamp, while only new webhook events will be accepted since the start of the recovery.

MONITORING about 2 years ago - at 11/23/2022 04:10PM

We're recovering the CDC and Webhook rivers in order to keep everything on track again.

IDENTIFIED about 2 years ago - at 11/23/2022 12:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 11/23/2022 12:32PM

In order to continue identify the root cause of the issue, We're restarting our cdc and webhook connectors in our backend. CDC and Webhook rivers won't be functioning. CDC conenctors won't fetch new data from the log, however will keep the latest transaction point to get the data from. Webhook rivers won't be able to get new messages in their endpoints.
We'll update as soon as possible.

IDENTIFIED about 2 years ago - at 11/23/2022 09:42AM

We identified a crush on the file zone writer on the CDC and Webhook rivers. We're currently working on a fix of the issue.

INVESTIGATING about 2 years ago - at 11/23/2022 09:11AM

CDC and Webhooks in EU are facing "Service temporarily unavailable" issue. We're investigating the issue and provide details soon.

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