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Root Outage History

Every past Root outage tracked by IsDown, with detection times, duration, and resolution details.

There were 52 Root outages since June 2019. The 6 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor May 6, 2026

May 2026: Database outage

Detected May 6, 2026 5:34 AM EDT · Resolved May 6, 2026 7:21 AM EDT · Duration about 2 hours

Major February 3, 2026

February 2026: Platform outage

Detected Feb 3, 2026 3:31 AM EST · Resolved Feb 3, 2026 4:13 AM EST · Duration 42 minutes

Major November 26, 2025

November 2025: Product Module code not executing

Detected Nov 26, 2025 6:12 AM EST · Resolved Nov 26, 2025 6:58 AM EST · Duration about 1 hour

Major November 21, 2025

November 2025: API Performance Degradation - Database Connection Pool Exhaustion

Detected Nov 21, 2025 6:22 AM EST · Resolved Nov 21, 2025 7:26 AM EST · Duration about 1 hour

Major October 28, 2025

October 2025: Delayed email delivery

Detected Oct 28, 2025 9:38 AM EDT · Resolved Oct 28, 2025 4:11 PM EDT · Duration about 7 hours

Minor May 13, 2025

May 2025: Document creation delay

Detected May 13, 2025 7:44 AM EDT · Resolved May 13, 2025 8:30 AM EDT · Duration about 1 hour